Privacy & Policy - TAXI VTC-69

Introduction

Welcome to TAXI VTC 69, your trusted partner in premium transportation services. As a company specializing in professional transport, we are committed to providing an exceptional travel experience that combines comfort, safety, and personalized attention. Our mission is to transform every journey into a seamless and enjoyable experience, whether for business or leisure, day or night. Operating primarily from Lyon and its surrounding regions, TAXI VTC 69 offers a wide range of services, including:

Private Driver

Personalized transportation tailored to your needs, ensuring a smooth and comfortable journey.

Airport Transfers

Reliable and punctual airport transfers to start or conclude your trip without any hassle.

Luggage Transfer

Secure and efficient luggage handling, ensuring your belongings are transferred safely and conveniently.

Night Service

Safe and reliable transportation during nighttime hours, available whenever you need us.

Our services extend to destinations across France, Germany, Switzerland, Italy, and Spain, allowing you to travel beyond borders with ease and convenience. At TAXI VTC 69, we are dedicated to meeting the highest standards of service quality, ensuring that your journey with us exceeds expectations every time.
By using our platform and services, you agree to comply with the terms and conditions outlined in this document. These terms govern your use of our services and are designed to protect both the user and the provider, ensuring a transparent and secure experience for all parties.

Définitions

In these terms and conditions, unless the context requires otherwise, the following definitions apply:

  • TAXI VTC 69 : Refers to the company providing transportation services, including Private Driver, Airport Transfers, Luggage Transfer, and Night Service, originating from Lyon and surrounding regions, and extending to destinations across Europe (FR, DE, CH, IT, ES).
  • User : Refers to any individual who creates an account on the TAXI VTC 69 platform. Users can manage their personal information, view past and upcoming trips, modify account details (including passwords), and delete their account at any time. Users agree to the terms and conditions outlined in this document upon registration and use of the services.
  • Services : Refers to the transportation services provided by TAXI VTC 69, including but not limited to:
    • Private Driver : Personalized transportation for business or leisure, ensuring a comfortable and tailored journey.
    • Airport Transfers : Reliable transportation to and from airports, ensuring timely arrivals and departures.
    • Luggage Transfer : Safe and secure handling of luggage during the trip.
    • Night Service : Transportation services available during nighttime hours, ensuring reliable travel after dark.
  • Booking : Refers to the action of reserving one or more transportation services through the TAXI VTC 69 platform.
  • Account : Refers to the user account created on the TAXI VTC 69 platform, which allows the user to manage their personal information, view trip history, and make bookings.
  • Payment Processor : Refers to third-party services used to process payments for bookings. TAXI VTC 69 utilizes Stripe and PayPal as payment processors. All payments made through these services are subject to their respective terms and policies.
  • Trip: Refers to the transportation service booked and completed through TAXI VTC 69, including the departure from Lyon or its regions to any of the available European destinations.
  • Cancellation Policy: Refers to the terms under which users can cancel their bookings and the potential fees that may apply. Details of the cancellation policy can be found [insert link if applicable].
  • No-Show: Refers to a situation where the user fails to show up for a booked trip at the agreed time and location without prior cancellation. In such cases, TAXI VTC 69 reserves the right to charge a no-show fee.
  • Platform: Refers to the website or mobile application used by users to access TAXI VTC 69’s services, create accounts, manage bookings, and make payments.
  • Personal Data: Refers to any information provided by the user during account creation or booking that is used to identify the user. This may include, but is not limited to, name, contact information, trip details, and payment information.
  • Privacy Policy: Refers to the policy governing how TAXI VTC 69 collects, stores, and processes users' personal data. Users can refer to the privacy policy for more details [insert link if applicable].
  • Third-Party Services: Refers to any services provided by external companies, such as payment processors (Stripe, PayPal), which are integrated into the TAXI VTC 69 platform.
  • Cookies: TAXI VTC 69 does not use cookies to track or store user data. However, other third-party services integrated into the platform may use cookies as part of their operation.

    • User obligations

    By using the TAXI VTC 69 platform and services, users agree to comply with the following obligations and responsibilities:

    Account Creation

    Users are allowed to create a personal account on the TAXI VTC 69 platform. When creating an account, users must:

    Booking a Trip:

    Users are allowed to book trips through the platform, including services such as Private Driver, Airport Transfers, Luggage Transfer, and Night Service. When booking a trip, users must:

    Payment Obligations:

    Users agree to pay the full cost of the service as displayed at the time of booking. TAXI VTC 69 offers the following payment options:

    Options de paiement

    1. Carte bancaire (via Stripe) : Users can pay the entire amount of the booking through Stripe using a valid credit card.
    2. PayPal : Users may use PayPal for full payment of the service.
    3. Cash Payment with Credit Card Deposit : Users have the option to pay 30% of the total trip cost in advance via credit card (through Stripe) to confirm their booking. The remaining 70% can be paid in cash directly to the driver at the start of the trip.

    Users are responsible for ensuring that:

    Pricing and Payment

    Users are required to pay for the services provided by TAXI VTC 69 in accordance with the following pricing structure and payment options:

    Pricing Structure:

    1. The cost of the trip is calculated at a rate of €2 per kilometer traveled.
    2. An additional charge of €10 is applied as a pickup fee.
    3. A fee of 3% of the total trip amount will be added to cover Stripe payment processing fees.

    Payment Confirmation

    All payments must be completed before the trip begins. Users are responsible for ensuring that the payment information provided is valid and current.

    Additional Fees

    Any applicable fees, such as the Stripe processing fee of 3%, will be calculated.

    Invoicing

    Users may request an invoice for their trip, which will include a detailed breakdown of the charges, including distance travelled, fees, and total amount paid.

    Use of the Contact Form

    Users are allowed to send messages or inquiries to TAXI VTC 69 through the contact form available on the platform. When doing so, users must:

    Compliance with Laws

    Users are required to use the TAXI VTC 69 platform and services in accordance with applicable laws and regulations. This includes, but is not limited to:

    1. Avoiding any actions that would breach local transportation laws or regulations.
    2. Refraining from engaging in any illegal or fraudulent activities through the platform.

    Prohibited Activities

    Users are prohibited from engaging in the following activities:

    1. Creating multiple accounts without authorization.
    2. Using the platform for any unlawful purposes, including impersonating other individuals or entities.
    3. Interfering with the operation of the platform, including attempting to gain unauthorized access to TAXI VTC 69’s systems or other users’ accounts.
    4. Posting or sharing any false, misleading, or defamatory information on the platform.

    Maintaining Up-to-Date Information

    Users are responsible for keeping their personal and account information up to date. This includes updating contact details, payment information, and any other relevant account data as necessary.

    Trip Modifications and Cancellations

    Users can cancel their reservation up to 24 hours before the departure time and receive a refund of 90% of the booking price. For modifications, users must cancel their existing reservation and create a new one. In such cases, users will receive a refund of 97% of the original booking price. Users are encouraged to familiarize themselves with TAXI VTC 69’s cancellation and modification policy to understand applicable conditions and fees.

    Respect for Service Providers

    Users are expected to treat TAXI VTC 69 drivers and staff with respect. Any abusive, threatening, or inappropriate behavior towards drivers or staff may result in the suspension or termination of the user’s account and access to services.

    Device and Internet Responsibility

    Users are responsible for ensuring that they have the appropriate devices, software, and internet access to use the TAXI VTC 69 platform. TAXI VTC 69 is not responsible for any inability to access the service due to technical issues on the user’s side.

    Privacy Policy

    At TAXI VTC 69, we prioritize the privacy and protection of our users' personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our services.

    Data Collection:

    We collect the following personal information from users when they create an account or book a trip:

    1. User Informations : First Name, Last Name, Email Address, Phone Number, Acceptance of Terms and Conditions.
    2. Passenger Informations (if applicable) :First Name, Last Name, Email Address, Phone Number, ID Identification Type, ID Number.
    3. Buyer Information (for payment processing) :First Name, Last Name, Email Address, Phone Number, Zip Code, City, Payment Method, Acceptance of Terms and Conditions.

    Use of Data

    The personal information we collect is solely stored in our database for the following purposes:

    Data Security

    We implement appropriate technical and organizational measures to protect user data from unauthorized access, loss, or misuse. Access to personal information is restricted to authorized personnel who need it to perform their duties.

    Data Retention

    We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations and resolving disputes.

    No Third-Party Use

    TAXI VTC 69 does not sell, rent, or lease users' personal information to third parties. We do not use user data for marketing purposes or share it with third parties, except as required by law or to comply with legal obligations.

    User Rights

    Users have the right to request access to, correction of, or deletion of their personal information stored in our database. To exercise these rights, users can contact us through the contact form available on our platform.

    Changes to the Privacy Policy

    TAXI VTC 69 reserves the right to update this Privacy Policy at any time. Any changes will be communicated to users through our platform. Users are encouraged to review this Privacy Policy periodically to stay informed about how we protect their data.

    Contact Information

    If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us through the contact form on our website.